Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of usbulkshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***o –
I arrive in good condition is small and comfortable to touch I will tell you if it works
K***g –
Love it. Definitely can feel and see the effect. Had a huge pimple and it made it go away in a day. I use it on the highest setting until feel the tingle.
S***i –
10 stars !!! Everything is wonderful !!! The product arrived within 8 days !!! Everything works well, the store is charming!!! thanke you !!! Of course I will recommend you.
G***a –
im excited to use it very nice packaging and i recieved earlier than i expected
V***e –
Trop top
K***K –
As description in all. Has been shipped quickly and arrived after just one week, blazing fast, thank the store for this! The massager works well, the lights go all, and feel the ultrasonic that harm as small electric shock, somewhat like bites needles, but tolerable if you hold an intensity low. Has 6 lights, each for a different treatment and are: red, green, blue, yellow, rose and pink flashing, emanate a mild and pleasant warmth. Arrived already load so I have not yet charged. It is lightweight and comfortable to grip, beautiful nell’estetica. Received with its box, with supplied cable and charger countertop, well packed and packed. I will update the results of treatment and on its operation. Advice put a cream or lotion or oil on the skin during use, so the ultrasonic cleaner are less annoying. User’s Manual too reductive does not explain how to use in the area to be treated and is in English.
A***a –
its relly nice
Customer –
Received quickly but without the box,
Customer –
Super simple!!!
K***o –
super
L***a –
Great product and excellent! Thank you
V***r –
Works, the photo corresponds to the description.
R***s –
I love this very well fulfills your function before using seek tutorial and I ‘ve been using serum and all right, my skin is better.. I recommend it
Customer –
it Arrived and I love it I am going to buy more as presents highly recommend. feels weird on your face but its great it gets the product in to your skin obviously its not as deep as actual needling but this is great for use several times a week.
H***m –
Very great color change high strength conditioning is also acceptable and nowadays very well writing is
Customer –
As described
J***s –
good
T***a –
It came in a box, it works, I did not try it in the case, I will add a review later))) m The store did not communicate.