Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of usbulkshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***g –
I really love this holder. Adjustment of the fastener will allow you to change the angle up-down about 180 degrees. Directly the magnet itself on the swivel mount allows you to adjust the angle of tilt up-down by 45 degrees, left-right by 40 degrees. In general, the fastening for the phone is excellent.
A***h –
These mounts work very well–you do need to have metal on metal contact, I wanted to put my phone mount inside the phone case–they don’t work well that way. On the outside even my heavy large smart phone is secure. Suction seems good on windows. Hard to beat this price.
G***o –
Excellent product, sits well on windscreen, comes with both iron plate and large diameter 3M sticker for dashboard, iron plate should be glued to the outside of the phone cover, recommended seller and product
L***y –
Product has a good quality and price, highly recommended, holds firmly on glass and holds the phone well. Adjustable and very convenient to use while on road, and seems to work for a long time
S***b –
i am super impressed. item looks solid and as described. thank you. i will most likely be ordering more for all my vehicles.
V***s –
It is as described and seen in the images of the description. I recommend it. I work well with my SAMSUNG S10.
N***m –
Plastic appears good quality. I bought two, now will buy three more for other family members. Great seller
W***b –
Product as described. Sufficient grip strenght even for a larger device (tablet or similar). Very happy.
D***y –
Great holder! Well holds on the windshield, does not shake. I recommend the seller and the goods!
J***k –
As described, it arrived fast, great seller and product, I already bought several things, thank you
T***h –
Like! Attached to the glass is fine, but the magnet is not strong, hold the phone without cover.
E***h –
Good holder, convenient and durable holding sucker, angle is changed in a wide range.
H***n –
The holder is good, but i dont think its for big phones.My phone (Galaxy S20 Fe) slips.
G***t –
A good holder made of good plastic. Good silicone suction cup. Recommend it.
M***i –
The goods came as a description, everything is whole, I like, recommend
R***h –
Good product, we ordered for my Dad, he is very happy with it. Thanks!
Y***o –
The quality of the holder is excellent! Magnet holds confidently 200g
E***o –
Excellent product, I already bought 2 and zero complaints. Thanks!
A***x –
Sticks well to screen and strong magnet holds my plus size phone
W***o –
Super, super, very comfortable, good quality. I recommend 100%
R***u –
The goods met all their expectations, keeps the magnet well!
R***b –
the magnet is not strong at all the phone fell off once
I***o –
Very good holder. On the glass is fixed firmly.
D***j –
Good product, firm grip, I recommend 100%
Q***k –
Everything is super, I like it) I recommend
C***o –
All the same as the description. I liked.
L***a –
Nothing to say. I recommend it.
V***h –
The holder is excellent.
M***y –
Holds the phone well
F***c –
Very good quality
E***k –
Fine, thank you