Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of usbulkshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***a –
отлично.
L***M –
Perfect BT headphone. Music Sound is very clear, phonecall:other Side is listen very good, caller is listen very clear too. ordered may 27th, received today August 04th.
Customer –
Пришло очень быстро! качество отличное, до этого заказывал себе чёрный щас 2 пары белых взял для родных,. В целом всем доволен, рекомендую )
R***s –
Pedido em 02/07/2020, recebido no interior de Minas Gerais em 04/08/2020, sem taxas. Os fones apresentam boa construção, áudio muito bom e excelente bateria. Recomendo.
A***v –
Пришли за 12 дней. Включил работают, но временами левый наушник немного дребезжит (на большой громкости), как будто диафрагма драйвера об что-то стучит. Может со временем раскачается, увидим. Громкость хорошая, басят умеренно (приятно). А так, советую продавца.
S*** –
It was the same i ordered
D***n –
Доставка быстрая. Звук очень даже ничего, но микрофон говно, шумоподавления вообще нет, так что слышно всё вокруг.
A***o –
O produto atendeu a expectativa, embalagem simples mas protege bem o produto. Funciona muito bem!
N***a –
Классное звучание, приятный звук, наушники не для маленьких ушей, не крепко держаться, но в целом неплохо)
I***s –
Брала в подарок, все работает, все понравилось. Спасибо))
P***s –
regular deliverytime, item okay, now loading to test batterij durability.
Y***s –
Норм
V***v –
Продавцу 5 баллов с “+”! Быстрая отправка, быстрая доставка. Трек отслеживается. Качество отличное. Заказываю второй раз.
K***r –
it took almost three months but…this corona situation , it’s understandable There’s no damage to the product and there’s a good charging.
M***k –
it sounds good for the price, i wasn’t expect too much for 12,50€ but i am surprised. delivery took long, like 50 days ± but no problem, qcy shop is responsive. quality of earphones and charging box is for the price very good, it’s not the cheapest plastic and battery in the earphones lasts like 4-5hours (matters how much volume you use) i used before Xiaomi Airdots, they lasted like 1year, they’re now broken. quality of sound is like the same as airdots, and they’re more expensive than this. so i am surprised as i say before.
E***i –
Good quality
I***R –
Very good.Thanks
T***a –
Очень хорошие наушники. Звук хороший. Прибыли быстро.
J***o –
Muito bom
C***o –
comprei outro em pedido diferente, solicitei de outra cor mas infelizmente veio os 2 brancos. mas ambos estão funcionando. e chegou bem rapido
Z***b –
Товар не пришёл, деньги вернули
G***a –
good store
I***a –
Когда заказывала, прочитала только положительные отзывы и была в предвкушении. Через неделю когда резко пропала возможность отслеживания, решила почитать негативные отзывы, и была немного напугана. Люди писали что товар не приходил, а если и приходил то в плохом качестве, также пишут что продавец не выходит на связь и что они потеряли свои деньги. Поэтому я старалась рассчитывать на лучшее и не зря! Заказала я 26 июня, забрала с почты только 3 августа, когда распаковала, то упаковка была немного мятая, товар не поврежден, боялась за работу правого наушника тк. писали что он не работает. Прочитав инструкцию ( она была только на китайском и английском ) подключить не составило труда. Скажу так: Оба наушника работают звук пока нормальный, если обнаружится что то “бракованное” или ещё что то, то дополню свой отзыв.
D***n –
доставка за неделю из Китая в Нижний Новгород))) огонь)
A***d –
Product is as described. Good quality for the price point. Sound is clear. Base isn’t overly strong. Overall a good buy.
A***a –
Дошли до Москвы где-то недели за 3. Классные наушники, звук хороший, коннектятся хорошо, зарядку держат. В эквалайзере можно сделать под себя звук. Для наушников за 1000р прекрасно. Правда у меня раза 2 выпадали, но это походу у меня ухо маленькое. .
T***u –
Love it, good for its price but took too long to ship
P***p –
Kox
Y***o –
Доставка в Николаев месяц. Заказываю не впервые раз, наушники супер, продавца рекомендую. Зарядки самих наушников хватает на 4 часа. Попал в наушниках под сильный дождь – все нормально, работают.
L***O –
Excelente.
Customer –
The package was a bit damaged upon arrival and as a result the charging case has a little scratch. Besides that, these are pretty great and beat other such products that sometimes are two or three times the price.
M***l –
Good salesman, waiting to try the headphones…
M***z –
excelente
W***h –
Great headphones, perfect combination of quality / price, fast shipping, I heartily recommend 🙂
F***a –
Great earbuds
B***I –
As described
Customer –
too
L***s –
will pair with laptop but will not play music on windows 7 ? pairs / plays with cell phone ok ,, good sound
H***r –
The product is very good for the price, the audio quality is especially nice(the mid is detailed but the low could be better) the delivery was taking too long, but it is understandable considering its a difficult time because the pandemic. I recommend it 🙂
D***n –
Excellent product, intend ordering more to have them in different places. I would say price and product is one of the best I have bought.
Customer –
QS1 is very good, the QS2 even better!
V***s –
Viskas veikia, rekomenduoju
A***v –
Good earphone!
M***m –
works good easy to work with 5/5 recommend
V***v –
ok.
A***d –
Very good and nice headphones for this price
E***y –
Они превосходны, звук бомбтческиц
A***a –
Fast delivery. Everything is great! Love those earbuds.
D***s –
Very long delivery time, it took to get it to Lithuania almost 3 months. Package was a bit damaged but all good inside.
J***d –
Sprzęt ok. Wszystko dziala, parowanie wcale nie było takie proste, ale się udało . Opakowanie nienaruszone. Co do wysyłki, to duży minus. Czekałem bardzo długo.