Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of usbulkshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***m –
Sound satisfied, then let’s see how much charge
D***a –
Took 23 days to get to the interior of Goiás, the audio is OK well clean but not so self, is properly seated in ear and not falls even with the head movement.
A***k –
Came.)
Customer –
Very nice earbuds
R***a –
Good sound, and beautiful appearance
O***v –
Everything corresponds to the description, headphones norms. I’ll order one more.
A***a –
The goods went to Vinnitsa 1.5 months… First Fast Track tracked, then hung up for 3 weeks somewhere, opened a dispute, but then he canceled, because he appeared from Pinka AliExpress. Terribly long drove, but the sound is worth it, until I figure out why one earpiece glow constantly, proteti and find out, all the same there are 14 days for a return if the marriage.
E***v –
Headphones are good, a microphone for 3, you can understand what you say on it, but such a feeling, that it is somewhere in your back pocket jeans. Use as a headset is not comfortable. Like headphones for music, Topchik! Synchronization is instant, each earphone is connected to the device, that is, you can use one with a comeort. Delivery long, went 45 days
T***a –
Excellent headphones, I ordered 2 friends very satisfied! The sound is cool. Thanks store! 🙂
W***s –
I haven’t tried the article yet but I come in good condition aesthetically
G***g –
Came pretty fast. this is my second such Headphones. i like it. so far it’s OK. working
I***a –
Good Goods. There are bass. Quality headphones.
J***M –
It’s been very good.
M***h –
The sound is good, bassist. Sit tightly do not fall out.
O***v –
Super!
B***H –
Good quality
B***z –
Did not come
G***s –
Seller refund
M***s –
Great product. Sorry you volume can not control. But for this money fine
P***h –
works great, sound quality awesome, buttons and lights works I have instruction in English and chinese, usb cable and additional spare headphone tips. will see how long the batteries will work
V***v –
Good headphones. There are not enough low frequencies. The microphone catches all the sounds that are around, so in a noisy place or near the road talking hard for the host side.
S***a –
Very well all speed
D***d –
product did not come in 60days but store refund my money back
T***a –
The order arrived within the stipulated deadline. It came well wrapped and protected. It’s the second headphones you bought to give away and the quality-price is 10, very easy to match, good sound and good battery life. I recommend the headphones and recommend the store.
M***o –
Good Goods. In the ear sit comfortably, the sound is good. Recommend.
R***y –
Bought with coupon 15/30 for 8 $. Very good price but better QS1, in my opinion, since in them, the magnet keeps reliably and the lid Extra: only more box volume and cost
A***h –
Fast delivery and very good sound quality!
O***a –
Cool headphones. In the box long charge, if the box also turn on then faster. On Samsung Android work on Bluetooth, on the computer turn on, but weak communication
A***a –
I love it! Great product. Fast delivery.
C***p –
After weeks of arguing that the package would be delivered, today the package has finally been delivered! Where it was all this time remains a question mark. But luckily it has finally arrived! Looks good and was neatly packaged
P***t –
Good product
J***i –
shipping two months
R***a –
Veio tudo como estava na descrição. Demorou uns 45 dias pra chegar. Até agora tudo ótimo.
H***s –
comprem! vale muito a pena, um dos melhores fones que eu já vi na minha vida.
A***s –
excelente compra tudo conforme anúncio.
P***k –
come in 2.5 month. match modle and colour.
M***e –
Without comments! Excellent. Service and fast shipping. The tracking is also fast. Already bought several and keep buying. Never had problems with this model.
D***r –
To the hour. Good ears. Waiting for longer use
L***e –
Excellent product.
V***n –
With the coupon cost somewhere in 1000 rubles. We came in about a month. The box is slightly crumpled, but everything is whole. Headphones came charged. With the connection of questions did not arise. The sound is good, before that there was honor for the 2500-these sound is better. The battery lasts for a long time. Of the minuses: the button on the headphones is not very convenient, firstly tight (the ear hurts when you press) Secondly inconveniently located; in the case sometimes do not sit tightly, because of which they may not be charged; sometimes in, when I answer the call in the headphones, I do not hear the interview. Total: for this price is super. I did not communicate with the store.
V***v –
65 days delivery. The box is broken. The goods did not suffer.
A***n –
Good quality, like it very much.
M***k –
thats the third set i got . They are just great.
E***s –
Good product.