Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of usbulkshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***k –
Thanks
L***s –
Love it! Color exactly as pictured
P***h –
Excellent quality, the gate valve works well, thank you! Did Minsk region reach less than a month?
I***i –
A month to St. Petersburg. Dense silicone, sits like a native. Super.
S***R –
Отличный чехол!!!
G***r –
Все суппер.
Customer –
Perfect case, without any scratches
Customer –
It’s very thin
Customer –
Case fits perfectly. It is a bit hard to slide the camera cover but it’s still very nice.
R***e –
More than 2 months waiting in France well packaged item superior quality
C***H –
Perfect nothing to say
E***s –
Very beautiful and looks tough!
G***m –
Quality goods, looks chic! Seller Thank you!
I***A –
Хороший чехол ,без запаха и прочего . Единственное что – если попадёт песок например под задвижку – поцарапает камеру ! Т.к. плотно прилегает задвижка . Будьте аккуратны ))
Customer –
Terrific!!!
F***r –
Good Sava but not as transparent as in the photo
Customer –
Top Shell conforms to the description !!!
U***z –
A good cover, side buttons push a little tight
V***n –
Took a while to come but i love it
M***m –
Love it!! Perfect
V***v –
I liked the cover! Approached well, the camera cover is cool, in general everything satisfied!
A*** –
Muy bonita y resistente!
F***a –
The cover is wonderful, better than I imagined♥
C***s –
Me surpreendeu. A qualidade é ótima, a cor, o tamanho, a proteção da câmera. Adorei. Entrega antes do esperado, isso foi o melhor.
M***l –
Bien
O***o –
100% matching
A***a –
Good item
N***s –
Gostei muito chegou do jeito que queria
A***s –
The hull is too cool. She is faithful to the photo exactly the same.
Customer –
Якість досить хороша але екран не захищає
A***o –
I like it so much the quality is great but the only problem is there’s a little dirt but I don’t mind at all because of the quality
T*** –
The cover came, everything is fine
V***v –
Nice case
A***z –
Me gusta mucho la funda!
J***o –
Tardo mucho en llegar pero para mi es una de las mejores fundas para iPhone y he utilizado bastantes
R***r –
The case is not soft, came very fast, thanks
Customer –
Came quickly, not tracked. On the iPhone 11 sat perfectly, the protection for the camera works well. Satisfied
P***r –
beautiful!
V*** –
The case is good, beautiful, packed well, no damage, very long delivery to Moscow, almost a month
A***z –
It looks very good quality. I like it very much! Very comfortable
C***s –
Excellent quality and soft touch. I would have liked it to cover the screen more because with protective foil they are at the same level, but that’s how it happens with all of them practically. It costs a little to open and close the lens but that’s good. I recommend 100%
J***a –
Ok ale czekałam 2,5 miesiąca
M***n –
As I never received it there is some pic of my hand
Customer –
Pictures for drip dont think
M***e –
Super coque épaisse sui protège bien le tout mal grès tout la glissière force un peu pour la changer de position
L***a –
I like it
Y***a –
The product corresponds to the description. Pleasant to the touch, does not slip.
S***u –
Very sturdy case!
G***r –
The cover is excellent. I recommend to purchase.
I***a –
Bella, adatta, giusta